Returns & Refunds

We want every Àṣà Wá order to arrive exactly as expected. If something isn't right, we're here to help. Please review our return policy below before submitting a request.

 Request Return Form

How to Report an Issue

1️⃣

Contact our support team using the return request form.

Please include: Your order number, Email address, Product name(s), A description of the issue

2️⃣

If your order is damaged, incorrect, or incomplete, upload clear photographs of:

The affected product, The packaging, The shipping label (if applicable)

3️⃣

We'll review your request within 2 business days.

If additional information is required, we'll contact you.

4️⃣

Once approved, we'll arrange the most suitable resolution, which may include:

Replacement product, Refund, Store credit

Refund Policy

  • Approved refunds are generally processed within 5–10 business days.
  • The time it takes for funds to appear in your account depends on your payment provider or bank.
  • Delivery charges are only refunded if the issue resulted from an error by Àṣà Wá.

Return Shipping

  • If we ask you to return an eligible product, we'll let you know whether a return label will be provided.
  • Where the issue is our responsibility (for example, an incorrect or damaged product), Àṣà Wá will cover the reasonable return costs.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Frequently Asked Questions

Can I return food products?

For food safety reasons, food products cannot normally be returned once delivered. If your order arrives damaged, expired, incorrect, or incomplete, we'll work with you to resolve the issue.
How do I initiate a return?

To start a return, visit our returns page and click on the Request Return form. Please fill out the form completely and submit it. We will get back to you with 48 hours to arrange any possible shipping coordination.

Are there any items that cannot be returned?

Used items and certain items that are marked as non-returnable cannot be returned. Please check the product details at the time of purchase for specific return eligibility.
How long does it take to receive my refund?

After we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Please allow an additional 3-5 business days for the funds to appear in your account.
Can I cancel my subscription?

Yes. You can pause, skip, update, or cancel your subscription before your next scheduled billing date.
Can I return a subscription box?

Once a subscription box has been packed or dispatched, it cannot be returned unless there is a problem with the order, such as damaged, incorrect, expired, or missing products.
Do you replace damaged products?

Yes. If an item arrives damaged or unusable, we'll assess the situation and, where appropriate, provide a replacement, refund, or store credit.
How do I contact Àṣà Wá?

You can reach our Customer Support team through our contact form, email, or WhatsApp. We aim to respond within one business day.